Effective Date: April 2026
MZ Solutions LLC (“Company,” “we,” “our,” or “us”) is committed to delivering high-quality web design and development services. This Refund & Return Policy outlines the terms under which refunds may be issued for our services.
By purchasing our services, you agree to this policy.
1. Payment Terms
All services offered by MZ Solutions LLC require full advance payment at the time of booking or purchase. All payments are one-time and apply to the specific service selected by the client.
2. Refund Eligibility
We offer a 30-day refund policy under the following conditions:
- The client must submit a refund request within 30 days of the original purchase date
- The request must include a valid reason for dissatisfaction
- Refunds apply only to services that have not been fully completed or delivered
3. Non-Refundable Situations
Refunds will not be issued under the following circumstances:
- The service has been fully completed and delivered
- The client has approved the final work or project
- Delays caused by lack of communication or required materials from the client
- Change of mind after project initiation
- Violation of our Terms and Conditions
4. Partial Refunds
In certain cases, partial refunds may be granted if:
- The project has been partially completed
- Work has already been performed and resources have been allocated
The refund amount will be determined based on the portion of work completed.
5. Refund Process
To request a refund, clients must contact us with the following details:
- Full name
- Email address used for purchase
- Service purchased
- Reason for refund request
All refund requests must be submitted through:
6. Processing Time
Once a refund request is approved:
- Refunds will be processed within 5–10 business days
- The amount will be returned using the original payment method
7. Chargebacks and Disputes
Clients are encouraged to contact us before initiating any chargebacks or disputes. Unauthorized chargebacks may result in:
- Suspension of services
- Permanent restriction from future services
- Legal action if necessary
8. Service Modifications
Before requesting a refund, clients may request revisions or modifications to ensure satisfaction. We aim to resolve concerns and deliver the best possible outcome.
9. Policy Updates
MZ Solutions LLC reserves the right to update or modify this policy at any time. Changes will be effective immediately upon posting on this page.
10. Contact Information
If you have any questions regarding this policy, please contact us:
MZ Solutions LLC
Email: info@mztechsolutions.com
Phone: +1 646-631-1624
Website: https://mztechsolutions.com/contact-us/